Accessibility Policy


ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE POLICY


Policy Statement

It is incumbent upon Quad County Support Services to create policies and procedures in accordance with the Accessibilities for Ontarians Disability Act (2005).

Training will be provided to all staff, volunteers, students and associate family providers on an on-going basis when changes are made to those policies, practices and procedures.

 

Procedures

 

Communication:

Quad County Support Services will communicate with people with disabilities in ways that take into account their disability.

Quad County Support Services will ensure that staff are trained and familiar with the assistive devices used by the people they support

 

Service Animals:

 Quad County Support Services is committed to serving persons with disabilities who require a service animal.  Alternate sites will be used in circumstances where access by service animals is prohibited by law.

 

Refer to Quad County Support Services’ Pet Policy

 

   Notice of Temporary Disruption:

Quad County Support Services’ will provide notice to people with disabilities in the event of a planned or unexpected disruption of service.

 

  Training for Staff:

 All staff, volunteers, students and associate families will receive training during their orientation period.  Verification of training will be maintained in their personnel files.  Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.

 

  Feedback

 Quad County Support Services welcomes feedback about the services that are provided to people with disabilities.

All complaints will be handled as per Quad County Support Services’ Consumer Grievance Policy.  This procedure will be explained in a format that takes into account their disability.

 

Date of Implementation:   November 16, 2011

Date of Revision:

Approved by Board:   November 16, 2011